About Your Local BMW Retailer | Cotswold Hereford BMW

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 149 comments received in the last 90 days.

06 March 2026

Very happy with the service at BMW Hereford. BMW Hereford

24 February 2026

Kevin and Molly very helpful and on top of my requirements

24 February 2026

Excellent service

17 February 2026

Rhys Phillips looked after the sales process from start to finish. He was always very easy to deal with, transparent negotiations and good feedback throughout the sales / delivery process. In addition Mollie Cotterell was excellent with handover.

15 February 2026

Everything from test drive to handover was perfect. The guys at Cotswold looked after us superbly and the whole experience felt special.

15 February 2026

Kevin was extremely helpful in finding the best car for me. He was extremely thorough in detailing all options.

04 February 2026

Outstanding service from start to finish! Very friendly team in Hereford. On hand to answer any questions/reassure. No pressure, very pleasant team to deal with. They went all out to make our collection day that little bit more special.

03 February 2026

Jordan and the team at Cotswold Hereford were brilliant. He is a great chap to deal with and really does care.

18 January 2026

Rhys Pillips and Mollie Cotterell

15 January 2026

From start to finish everything ran smoothly. Kevin was so good

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12 January 2026

Sales executive ensured that all aspects of pre sales and after sales was conducted smoothly with a high standard of customer service

07 January 2026

Dealt with two members of staff throughout the purchase of my new x3 neither were in work on the day I collected it. The front windscreen was screen had smudges all over it . I left two bottles of wine for the guys I dealt with and received no thanks

21 December 2025

Everything was very easy, and efficient

15 March 2026

Very prompt service at short notice by Iwan Robins and technician Russ Shailes

15 March 2026

Excellent service, efficient and friendly manner

15 March 2026

Andrew was outstanding.

14 March 2026

Vehicle was completed in the time frame allocated.

13 March 2026

Good booking process, prompt attention on arrival, fast and comprehensive communication and extreme patience applied to a pernickety customer who changed his mind (me). Car was still ready when we needed it.

12 March 2026

Comfortable surroundings, great coffee. Attentive service from Andrew.

12 March 2026

Always nice and profesional service for you BMW. Discounts depending on car age and superb customer service! Free car wash adds up!

11 March 2026

The repair on my front spoiler was an excellent repair

11 March 2026

Clear advice and prompt service

09 March 2026

Easy to book, good communication and efficient service.

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09 March 2026

My car went through some water and ended up in park mode. A few weeks later the turbo failed making it a right-off. BMW did find evidence that the two were related so I have simply lost the value of my car. I have changed brands.

09 March 2026

The service to my vehicle was carried out satisfactory

08 March 2026

Excellent service from the moment we stepped through the door. Works completed in a timely manner and refreshments available whilst waiting in a comfortable area.

08 March 2026

Seamless and attentive service from pick up all the way to drop off..felt very looked after by Chris and the team (bodyshop and service) and comms were helpful, keeping us informed of progress at every stage.

07 March 2026

Andrew was excellent in service. Also, when I was there, the lady at reception was so polite and helpful. That all makes a difference!

07 March 2026

The team did as requested' quickly and efficiently.

04 March 2026

Customer service shown by Natalia was exemplary

04 March 2026

Completely satisfied with my service experience, Lauren is excellent.

03 March 2026

Unrivalled.

03 March 2026

My Service Advisor Natalia promptly booked me in and gave me an estimate as to how long the work would take . I was sent an email video link of my Vehicle Health Check which highlighted some cosmetic work on three of my alloy wheels .

03 March 2026

Andrew in the service department was very professional and kept me informed during the time the car was with you

03 March 2026

Great service from the people.

02 March 2026

Kept up to date, talked through process throughout. Friendly staff

02 March 2026

All aspects from arrival to collection was handled efficiently, communication was excellent customer service friendly.and felt valued as a customer. Video presentation of vehicle check is a great idea

02 March 2026

Excellent service by professional and helpful staff.

01 March 2026

Staff went above and beyond to help and support

01 March 2026

Excellent job to paintwork at reasonable price. All staff helpful and friendly

01 March 2026

Terry looked after my needs and in a timely fashion

01 March 2026

Good service and a clean Car

28 February 2026

Courteous and timely

28 February 2026

Dealt with Andrew at the agreed appointment time. Called on my mobile when the car was ready. Paid the bill and left in the washed car.

27 February 2026

X6 was booked in for its MOT at 11.00. Arrived early due to lighter than anticipated traffic. Checked in early and car was duly examined early. Very handy as I was waiting for the car. Job done and video sent to me, car was washed and vacuumed.

25 February 2026

I had an emergency tyre replacement needed following local pot hole damage. I was quickly checked in, work done, safety check to ensure no hidden damage had been done and all sorted in a couple of hours.

24 February 2026

Natalia explained everything very well, and answered all my questions succintly. Work compleed on time, and problem solved.t

24 February 2026

Was fairly swift, pleasant service from everyone I encountered.

23 February 2026

The all round service was very good. Natalia was especially good, communicated well all the way through the process.

23 February 2026

Definitely an above and beyond experience with our old dealer rather than our Falmouth experience over past 5 years

23 February 2026

Copmpetent efficient service, helpful service assistant, cheerful lifts given.

23 February 2026

Prompt service on arrival. Staff polite and friendly. Well looked after while we waited.

23 February 2026

An effective and efficient service.

21 February 2026

Excellent service, pleasant staff. Can't fault anything

21 February 2026

Booking was one day early for MOT, so lost a month. That is my fault too though.

18 February 2026

Made to feel welcome by Lauren and staff

18 February 2026

Lauren was amazing as always. Friendly and explains everything perfectly.

17 February 2026

Most helpful and professional.

17 February 2026

Staff friendly, work done promptly and result of free health check explained.

16 February 2026

My slow tyre pressure leak turned out to be a puncture, which I couldn't see as it was in the tread. The boot lid was repaired under Warranty.

16 February 2026

Service completed as requested.

16 February 2026

Excellent service, from Checkimg in to the service and checking out

15 February 2026

Great customer service.

14 February 2026

We were met by a lovely lady , given refreshments thrn another lovely ladytook our keys explained what was goung to happen,,, then she came back & explained how the service went ,, no problems at all .

14 February 2026

Good service!

12 February 2026

Very professional from reception to final handover.

11 February 2026

Everything all went to plan no issues at all .

11 February 2026

Staff understood the problem with the vehicle. A thorough inspection and a reset of the software, after the fault was identified. Darren, who took us picked us up from Hereford town centre was friendly, polite and very helpful.

11 February 2026

Great staff and customer service.

10 February 2026

Kept informed about the condition of my car. Staff always friendly and professional in their approach.

10 February 2026

I was kept informed throughout the repair process. The team there were polite and friendly. I find the vehicle check video on the car reassuring.

10 February 2026

Easy to book, friendly and professional staff, vehicle returned spotless and problem fully resolved

10 February 2026

Good communication

09 February 2026

Staff all ways polite and helpful

09 February 2026

Front of house staff were helpful and friendly on arrival and Natalia was a little beaming ray of sunshine, inspection video completed by service techs was helpful in allowing me to understand the current conditions and key areas of concern of my veh

08 February 2026

While unexpected bills are never welcome it was a pleasure to do business with Andrew Griffiths and Cotswold BMW. Compared to big dealership groups they are more personal and I can call and speak to the person I need too.

07 February 2026

From the moment I walked in the door the staff were all smiley and helpful. Lauren Birch was the service representative and Lauren was superb, keeping me updated & making the experience as smooth as possible.

07 February 2026

The young lady who dealt with our requirements was so Polite and helpful

07 February 2026

Great customer service, could work while waiting. Nice coffee

05 February 2026

I was booked in for an Oil service and starter motor recall. Only on arriving I was told that the garage didn't actually have the part for the recall so it wouldn't be done. Very frustrating as I had the recall booked elsewhere but moved my booking.

05 February 2026

Shambles from start to finish, fault still on car and this is the second BMW that I own that's been in for the same warning in less than a week. I'd expect this from Alfa not BMW.

04 February 2026

Everything went smoothy

02 February 2026

Your service team were excellent especially Lauren who went the extra mile to assist

02 February 2026

Very helpful and pleasant staff.

01 February 2026

Efficient and friendly staff. Any faults identified and dealt with quickly.

31 January 2026

Service easy to arrange and effeciently dealt with

31 January 2026

Seems strange that some things aren't covered by extended warranty but the work that was completed, done so to a high standard

29 January 2026

Every visit to Hereford BMW is a pleasure; all the staff are really friendly and welcoming. We were looked after by a relatively new Service Assistant, Lauren Birch, who impressed with her delightful manner and super efficiency.

28 January 2026

26 January 2026

Professional service

26 January 2026

Prompt and efficient customer service.

26 January 2026

Job done swiftly and solved a signicant problem (removal of non-standard wheel security bolts).

26 January 2026

Welcoming, knowledgable and efficient staff

26 January 2026

Excellent quick service. MOT plus.

26 January 2026

Was kept informed throughout and everyone I met was very helpful.

25 January 2026

I was dealt with in a friendly and professional manner and given information regarding my vehicle that allowed me to make an informed decision about additional work.

24 January 2026

Work was carried out swiftly. I was kept informed, and the price was reasonable. Overall,very satisfied.

24 January 2026

From start to finish, everything went perfect.

24 January 2026

Proactive and adaptable.

24 January 2026

i was given a warm welcome,nothing was too much trouble, explained everything i asked and if i wanted any more assistance he said i would be most welcome. Many thanks . Keith Parry

23 January 2026

Although the staff were excellent the pricing is completely over the top.

23 January 2026

I was given an extensive list of minor problems that could 'possibly' be causing a drivetrain error but no real definitive answer

23 January 2026

Very easy to book the appointment online at a time and date convenient to me. I liked the online check in and key drop off. The service was carried out in good time and the car returned at the agreed time.

22 January 2026

Wonderful service all round

22 January 2026

Car was collected, and returned nice and clean All work completed.

22 January 2026

Work completed very promptly allowing me to collect car before later commitments

21 January 2026

From first walking into Reception with Julie/a? You are made to feel at home and offered coffee etc which is great when you have travelled. Andrew the service operative is always friendly, polite, efficient and very experienced at his job.

21 January 2026

As usual it was flawless with customer satisfaction at the fore. The service team at Hereford are always very accommodating and make every effortless to put the customer first. This is why I'm a returning customer for purchases and support.

20 January 2026

Really friendly and helpful

19 January 2026

Always accommodating . Lauren was great!

18 January 2026

The chap who greeted me on the service desk was welcoming and friendly. He explained the cost which I thought was exceedingly high!! But the service was completed and the video sent to me was reassuring. The car wash and lack of hoovering could be i

18 January 2026

Very helpful service advisor who endured my service was kept on time

18 January 2026

I was kept in the loop with everything happening with my vehicle. Great communication.

18 January 2026

The reason I came in has been rectified but steering still feels a little unalighened. Seems to be pulling to the left.

18 January 2026

My fault was investigated and a solution was carried out, the fault has shown itself once again up till now, I will continue to monitor it. I was courteously treated and Natalia was both informative and knowledgeable.

17 January 2026

simply good, attentive personnel

17 January 2026

It's the 3rd time my car has gone into the garage with the same fault

17 January 2026

Rhys Phillips, Sales Executive

16 January 2026

Very good

14 January 2026

very helpful and friendly staff

14 January 2026

Always very helpful and prompt work

14 January 2026

I waited for my car's service to be completed, in very comfortable surroundings with copious amounts of coffee and biscuits.

13 January 2026

Staff are professional and friendly. In site facilities are very good.

13 January 2026

Completely satisfied friendly professional staff efficient visit.

13 January 2026

Clear updates on vehicles situation and good advise on a secondary issue them at was resolved in minutes

12 January 2026

Pleased with the recall work that was carried out, but didn't like the fact there was a reluctance to carry out some extra work req'd under the warranty which is on the car. It's not the first time there has been a reluctance to do this.

12 January 2026

Kept me updated with progress and anything that needed repairing

12 January 2026

Completely satisfied, Natalia was very professional and went above and beyond

11 January 2026

Sorted issue with bmw warranty

11 January 2026

As always, visiting Cotswold was a complete pleasure

11 January 2026

Your staff were superb, very attentive and caring, made me feel important. This problem had been worrying me for weeks but Cotswold BMW quickly found the problems and dealt with them very quickly and efficiently. Well done and thank you. K Istead

10 January 2026

Everything sorted quickly

10 January 2026

My greeting in reception was welcoming and friendly,I then met Iwan who looked after my service who gave friendly and welcoming service

08 January 2026

While you wait...to exchange new for broken wheel. After waiting nearly two hours, ten minutes before I had to leave, I was told that I would have to buy a tyre. A courtesy car was found as otherwise I was stranded. Communication was abysmal.

07 January 2026

Polite, efficient and great coffee!

06 January 2026

Brilliant communication and turned the car around really quickly. Great team!

05 January 2026

The issue with my car was dealt with quickly and returned within the time stated.

02 January 2026

The experience at Hereford was poor compared to other dealers. The condition report was perfunctory. No mention of the chipped windscreen and tyre pressures were not recorded. Regardless of the TPM system.

01 January 2026

Recall work completed, free health check shows car condition

01 January 2026

The friendly service

01 January 2026

Because everything was good

25 December 2025

Iwan provided excellent service, he was very friendly and efficient but not rushed, I felt valued as a customer.

25 December 2025

Form clearly said do not ring but to text message as cannot answer phone at work. Five times I was called!

24 December 2025

I just wanted to say thank you for the excellent service I received. When an issue arose, it was understood immediately and dealt with quickly and professionally. The car was collected from around three hours away and returned the same distance, whic

24 December 2025

The staff were very accommodating and 'went the extra mile' to help me.

23 December 2025

Every member of staff is a delight to interact with.

21 December 2025

Did what they said, service agent, engineer and service manager were excellent

21 December 2025

Excellent customer care, knowledgeable staff who update you on the progress of your vehicle.

21 December 2025

Sales staff are always pleasant enough. Service side of things haven't impressed at all. Techs also clearly lack basic knowledge of parts.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Cotswold Hereford BMW

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed (Online only)

Phone

01432 375555

Map

Areas served

Hereford as well as surrounding areas including Leominster, Ross-on-Wye, Monmouth and Ledbury

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Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:Closed

Phone

01432 808271

Map

Areas served

Hereford as well as surrounding areas including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map

Address

Roman Road, Hereford, HR1 1LN

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:Closed

Phone

01432 375560

Map

Areas served

Hereford as well as surrounding areas including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map

Address

Savery Place, Shannon Way, Tewkesbury, Gloucestershire, GL51 9SG

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:Closed
Sun:Closed

Phone

01684 855060

Map

Areas served

Hereford as well as surrounding areas including Leominster, Ross-on-Wye, Monmouth and Ledbury

View map