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OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
313 ratings and 177 comments received in the last 90 days.
24 April 2025
Very happy with the BMW center, time was given to help us with the app and get us to understand the how the car works
14 April 2025
Excellent service
09 April 2025
It could not have been better. Chris Fisher was faultless.
05 April 2025
Well, so far so very good, in just one week!
05 April 2025
Very pleased with the salesman, I found him to be very efficient and helpful, smooth transaction.
03 April 2025
Superb. Kevin Taylor waltzed through the heap of administration. The car was delivered in quick time with my personal registration.
01 April 2025
Rhys took the necessary time to make sure we both understood the controls and cars fully before we left.
30 March 2025
Kevin Taylor could not have done more for us. He made the transition from X3 to our new 1 series 123 as seamless as any customer could wish. Thank you Kevin Taylor
29 March 2025
Was talked through the whole process with no pressure.
27 March 2025
Very friendly customer service - always conducted with a great sense of humour, respectful and knowledgeable about the vehicle. We buy from Cotswold Hereford because of the people as well as the cars.
25 March 2025
No sales pressure. Excellent staff. Rhys Phillips Reliable information.
24 March 2025
Very happy with the whole experience
18 March 2025
he went through everything with me nothing to much trouble and I can call anytime to see him .
13 March 2025
A thorough briefing on our new car.
12 March 2025
I was kept informed of progress and everything went to schedule as initially quoted
11 March 2025
Outstanding customer service and an easy process for my part exchange
10 March 2025
Kevin Taylor has been so helpful, from knowing what car would make us exchange a year earlier than scheduled, and guiding us around the new model.
10 March 2025
I am always very satisfied with the service I get at Hereford. The sales person who I deal with has been consistent so have built a good relationship - Tom Smith. He always checks in and makes sure everything is ok with the car. The personal touch
05 March 2025
Excellent salesperson
03 March 2025
Tom was excellent and kept me up to date with the progress of my new car. Excellent handover too, thoroughly explained all the new features.
02 March 2025
Kevin made the experience and why I will continue to be loyal to him and BMW.
28 February 2025
We have dealt with Matt Davies for our last 3 BMW cars and we always feel he looks after us well. We never feel rushed or pressured into buying a car and he gives us plenty of choice and options to make sure we get the perfect model of car for us.
27 February 2025
We have dealt with the Hereford dealership and Kevin Taylor in particular for over 25 years. Kevin has never failed to provide an excellent service throughout the whole choosing, ordering and delivery process.
26 February 2025
Felt like a VIP experience! Very thorough, helpful with admin and overall enjoyable experience and immaculately presented beautiful car
18 February 2025
Very good indeed, everything was explained and I was kept informed all the way through.
07 February 2025
Felt as if I was a valued customer.
03 February 2025
Jordan is extremely knowledgeable and was able to answer all our questions in a succinct and precise manner.
24 April 2025
Good service
24 April 2025
The service advisor got me booked straight in and the car was finished and ready to go by the end of the day.
24 April 2025
I was asked to return car for a factory reset, on arrival I was offered coffee while I waited. 45 mins and car was all sorted, so good to go !
23 April 2025
Friendly and well informed Service Manager
23 April 2025
They were very good and helpful. They put a claim in on my behalf to cover the repairs which were quoted very expensive. Ben was helpful and updated me on each stage.
22 April 2025
I have been a Service customer at Cotswold Hereford for 22yrs inclu when it was previously Brown's. Recent yrs have had to have mech. & elect. issues fixed and @ independent workshops staffed by BMW trained techs. Good that Tech Matt is still there.
21 April 2025
Andrew was friendly and kept me informed during warranty repairs being carried out
19 April 2025
The reception lady and service advisor went out of their way to be helpful and were very efficient at their jobs
19 April 2025
We were allocated a service rep on arrival and he saw that I had been kept updated throughout the time my vehicle was being serviced - on notification that it needed extra work and would not be ready he saw that I could have a loan to get me home
18 April 2025
Good communication regarding the car
18 April 2025
Brake pads renewed and working well
17 April 2025
Great experience thanks for sorting my car, fitting me in quickly
15 April 2025
Job was done within the timescale given and they did a great job
15 April 2025
The service was very good. The full service price was £200.00 more expensive than competitors. Again Kevin negotiated a slightly better deal.
14 April 2025
Whole process was excellent
14 April 2025
excellent
14 April 2025
Good communication, prompt resolution of issue.
13 April 2025
Dealt with effectively and efficiently
13 April 2025
My expectations were managed very well, and they were exceeded.
13 April 2025
Diagnosis of faulty TPMS sensor ok, but engineer identified cuts in two tyres, wrongly advising I needed replacement tyres before would pass MOT. Thankfully, M8 was reassessed at national tyre dealership, no tyre replacement needed & passed MOT...
12 April 2025
Apart from the comments above the service from the team was excellent
09 April 2025
Superb service . Luke solved the problem no other service tech could previously at Cotswold !
09 April 2025
There was an issue with my tyre but Terry sorted it out and had my car delivered back to me as it wasn't ready when we initially thought it would be
08 April 2025
Got me looked at with short notice
08 April 2025
Satisfied with the level of service given by the salesman
07 April 2025
Exceeded my expectations
07 April 2025
Again. it was all good
06 April 2025
Again couldn't fault Andrew and Ray the mechanic. Both very helpful and sorted out my problems perfectly.
05 April 2025
I was looked after very well by the service manager, and was made to feel like an individual. If I had one tiny comment, it was that my seat wasn't put back, I'm 6ft.8 and trying to climb in the car when the seat is forward is never a good look, haha
04 April 2025
Completely satisfied. I was informed that the work would be two hours and that's what transpired.
03 April 2025
Generally helpful but unable to do as much as they originally indicated.
03 April 2025
all good
03 April 2025
I was completely satisfied with the service at Cotswold. Everyone is always cheerful, professional and very helpful.
02 April 2025
It was great to have the complementary wash and clean of my car even for recall work.
02 April 2025
Car going well!
02 April 2025
My car sounds awful. It's embarrassing to drive a 12 month old I5 that creaks and knocks like this one does. And to be told there is no fix isn't what I'd expect from BMW. Many people comment on the noise and how it shouldn't sounds like that
01 April 2025
Very satisfied with all the service at Hereford. Thank you
01 April 2025
Andrew Griffiths was a pleasure to deal with and handled our matter expertly and professionally
31 March 2025
The service advisor Andrew Griffiths was extremely helpful and I am very happy with how the problem on the car was dealt with.
31 March 2025
Completed the job I needed them to do.
31 March 2025
Good Service
30 March 2025
Dealt with issue with car and kept me informed. Ben was really helpful and dealt with all questions promptly.
30 March 2025
My service rep Ben, solved my problem quickly.
30 March 2025
I received video of work carried out and everything was explained to me.
30 March 2025
From making the booking to arriving and dropping the car off and later picking it up again, everything went very smoothly.
29 March 2025
It was very easy and quick to book the car in for recall work to be completed. Ben was very pleasant and kept me updated!
29 March 2025
I travel an hour and a half to get to Hereford rather than go to Synter Newport 20 mins away. Customer service excellent in Cotswold Hereford. Plus they have lovely coffee!
28 March 2025
full attention given to my needs
27 March 2025
Friendly, efficient, professional and transparent
26 March 2025
Easy friendly and price for service as quoted
25 March 2025
Kevin Taylor makes everything simple and swift. He found me the car I wanted and arraged for it to be brought into stock. Andrew dealt with my scar service professionally and communication was very good.
25 March 2025
My car needs a spark plug service in 600 miles and the garage only has 4 and they need 6. I have to leave my car overnight or take it back another day
24 March 2025
service took a lot longer than what i was told it would be
24 March 2025
Great service. Always in the pricey side but excellent customer service.
24 March 2025
Staff extremely efficient & helpful.
22 March 2025
Made to feel very welcome.
21 March 2025
Friendly and competent staff who were considerate of my time and kept me informed.
20 March 2025
See above
19 March 2025
The staff are all very professional and helpful
19 March 2025
because this reply gives you a clue that I was satisfied
18 March 2025
Missing star is the cost.
18 March 2025
All good
18 March 2025
Excellent service and advice from Andrew, Service Advisor at Cotswold BMW Hereford.
17 March 2025
Taking my concerns seriously
16 March 2025
Excellent Service experience
16 March 2025
Work completed with car valet
15 March 2025
Receptionist was very nice. She is the reason lots of ppl will want to come to your service. She is very welcoming and likes to make a cup of tea for you!Soo amazing!
15 March 2025
Price was expensive and no parts had to order them in
15 March 2025
Good service
15 March 2025
Very satisfied with service. Was kept informed throughout process and everything felt like a smooth easy process
14 March 2025
It was very quick to establish there was nothing wrong but it was very frustrating to have wasted my time.
13 March 2025
All good but some other makes provide loan car when requiring vehicle for so long
12 March 2025
Great service
12 March 2025
Work completed as needed no issues.
12 March 2025
Great communication, professional service throughout.
10 March 2025
Friendly, cooperative and knowledgable
10 March 2025
All Staff friendly and helpful during our recent visit.
10 March 2025
They explained every stage and answered all my questions in a way that was clear to understand
10 March 2025
Again it is just the price I did like the waiting area and being kept up to date with what was happening with my car
10 March 2025
First class service. I know because I could do it myself!
09 March 2025
Fast efficient service and my car was ready at the time stated. Also nice to have my car returned cleaned too.
09 March 2025
prompt service
08 March 2025
From start to finish brilliant
07 March 2025
As above.
07 March 2025
Service staff very professional always explain what's going on
07 March 2025
Very satisfied.
06 March 2025
Nothing to complain about.
06 March 2025
I was very satisfied with my service experience. I was kept well-informed about the progress of the repairs, and the service I received was both professional and friendly. The team ensured a smooth and hassle-free experience.
05 March 2025
Because it was an experience
05 March 2025
Quick and easy to deal with
05 March 2025
Jake was amazing
05 March 2025
Accommodating in requests and able to book me in quickly. Video exam was very thorough, picked up some good points to address, some of which were able to be fixed. On the negative side, the rates are expensive.
05 March 2025
Problem solved
05 March 2025
As above
04 March 2025
Disappointed MOT ramp not working
04 March 2025
Very professional service
03 March 2025
Great customer service. Front desk ladies were very welcoming and friendly and Iwan (I think) that dealt with me. Was all very professional and easy.
03 March 2025
The coffee is great
02 March 2025
Good personal service at reasonable cost.
02 March 2025
Ben my service adviser was informative and time managed my visit
02 March 2025
They have always been a great place for customer service and care.
01 March 2025
The car was booked in for a repair and the staff kept me informed about the repair and progress. The car was by kept in overnight while a part was ordered and replaced, whilst the team updated me.
01 March 2025
I was very well looked after
01 March 2025
Staff were fine but timescales of the process were not made clear at the time of booking
01 March 2025
????
28 February 2025
Always friendly and the best coffee
27 February 2025
Understood the problem easily and did their best to resolve
27 February 2025
Customer service orientated staff
25 February 2025
Prompt efficient service
24 February 2025
No issues, did as asked
24 February 2025
They were so attentive and ewan in the service team couldn't have done any more for me
24 February 2025
Great help
24 February 2025
Great dealership
23 February 2025
Because I was satisfied with the service experience
23 February 2025
Very helpful and had issue with locking wheel nut all Resolved thank you
22 February 2025
V informative and helpful
22 February 2025
Completely satisfied, great technicians who know what they are doing.
22 February 2025
Cost of work explained in advance, efficient and friendly check-in, comfortable waiting environment, accurate estimates for timing of work, lift into town.
22 February 2025
Did what was necessary. Free wash and valet.
22 February 2025
Really friendly and helpful team being both the front of house team and the service team. Couldn't do enough to make me feel supported and valued. Great team.
19 February 2025
The service and information supplied was very good
19 February 2025
Good service from the local team. The service advisor (Ben Stearman) kept me appraised & made sure the work was completed thoroughly; & before I left the dealership, he took the time to explain the outcome of my vehicle and demonstrate it working.
18 February 2025
Hassle free experience
18 February 2025
Communicated well, did everything they could to help fix problem, polite, welcoming and generally very pleasant
18 February 2025
Reasonably competent but prices too high. Variable customer service from excellent - lift into town to very poor - promise a call back but never do
17 February 2025
Excellent service as always
14 February 2025
All aspects of my health check explained to me. I liked having one person look after me. My retest was done very efficiently and quickly!
14 February 2025
The tyre still up
14 February 2025
Efficient and helpful
13 February 2025
All staff on reception, Andrew Griffiths and Luke, the technician, were excellent
13 February 2025
Perfect, daily updates.
13 February 2025
Very satisfied with all the staff at Hereford.
12 February 2025
Ben was the chap that dealt with me , again first class attention , explaining the arrangements re courtesy car and attentive in ensuring I understood the driving of the car etc
12 February 2025
everything on time
11 February 2025
Car checks and service items complered promptly
10 February 2025
As above
10 February 2025
All work was carried out satisfactorily
10 February 2025
See previous answer
10 February 2025
Excellent customer service
10 February 2025
Great service as always!
08 February 2025
Friendly staff. Pre-booked appointment time. Accurate estimate of time to do the job. Good communication.
05 February 2025
They offer me the best service experience helpful and informative
05 February 2025
The service is always first class wouldn't go anywhere else.
04 February 2025
Easy to book in at a convenient time
04 February 2025
The whole experience was faultless; reception team, service staff, technicians - even the way the car was cleaned, was excellent.
04 February 2025
An unexpected discount on parts
04 February 2025
I have dealt with Cotswold for quite a few years now and I have always been very impressed and happy with the around service throughout the dealership.
03 February 2025
Very good service. They identified a problem but kept me informed of cost and progress.
03 February 2025
Kept me updated and open later so my daughter could collect my car
24 April 2025
Jake Robson is very professional gave me and my husband excellent advise as always, really pleasant young man. Made sure we were happy with all the settings on new car before leaving BMW. Went through everything on day of purchase.